Privacy Policy
We believe that a relaxing holiday in Donsol should come with total peace of mind, and that includes knowing your personal data is safe with our small, family-run team. This policy explains how we handle your information when you stay at Victoria’s Guesthouse Donsol.
What Personal Data We Collect
Our guesthouse only gathers essential information needed to confirm your reservation and ensure a seamless stay. We never collect unnecessary data, and we treat every piece of information with the confidentiality you would expect from a trusted family home.
Information you provide when booking
When you make a direct reservation, we ask for your full name, email address, contact number, and any special requests. If a deposit is required, your payment card details are entered directly into a secure gateway; we never store your full card number on our own servers.
Identity documentation for local tourism registration
Philippine law requires accommodation providers to record passport or valid identification details upon check-in. We take a simple copy of your passport bio page, kept securely and used solely for mandatory local tourism registration in Donsol, Sorsogon.
Cookies and Tracking Technologies
Our website uses minimal cookies designed purely to enhance your browsing experience. We do not clutter your device with advertising trackers or profiling scripts.
Strictly necessary session cookies
Our booking engine relies on temporary session cookies to remember your selected dates and room type as you move between pages. These expire automatically when you close your browser and collect no personally identifiable information.
Managing your browser cookie settings
A small functional cookie may remember your language preference for future visits. You can disable cookies entirely through your browser settings, though this may affect how smoothly the booking process runs.
Website Analytics
We use privacy-focused, cookieless analytics to understand how guests from the United Kingdom discover our Philippines guesthouse. This gives us a broad picture without compromising your individual privacy.
Anonymised usage patterns
We see aggregated data such as popular pages and general navigation trends. This helps us improve content so information about whale shark tours and firefly trips remains easy to find.
No cross-site behavioural tracking
We never track individual IP addresses or build browsing profiles across other websites. Geographic data shows countries and regions in aggregate, never pinpointing a specific household in England, Scotland, Wales, or Northern Ireland.
Third-Party Booking Services
To provide real-time availability and secure payments, we partner with trusted third-party services specialising in hospitality technology. These providers operate under their own strict security standards, chosen carefully to align with our commitment to your privacy.
Channel manager and payment processor links
Our live room inventory synchronises through a dedicated channel manager, ensuring the dates you see online are always accurate. When you proceed to payment, a gateway like PayPal or Stripe processes the transaction under their own PCI-DSS compliant policies, so your financial data is handled by secure payment experts.
Reviewing their independent privacy policies
We encourage you to read the privacy policies of these third-party platforms to fully understand how they protect your data. Your direct relationship with them during payment is governed by their own terms and practices.
Your GDPR Rights for UK Users
We warmly welcome guests from across the United Kingdom and fully respect the data protection rights granted under UK GDPR. Whether visiting from England, Scotland, Wales, or Northern Ireland, you remain in complete control of the personal information we hold.
Right to access and data portability
You may request a copy of all personal data we have on file, and we will provide it in a structured, commonly used format. This allows you to easily transfer your booking details to another provider should you ever wish to do so.
Right to erasure and objection
If you would like us to delete your personal information, you can submit a request at any time. We will erase everything we are not legally required to retain, ensuring your digital footprint with Victoria’s Guesthouse Donsol is kept to an absolute minimum.
Data Retention Policy
We only keep your personal booking correspondence as long as necessary to fulfil legal and accounting duties, after which it is securely destroyed. Our small team regularly reviews stored data to ensure nothing is kept beyond its useful life.
Financial record keeping requirements
Under Philippine Bureau of Internal Revenue mandates, we must retain financial transaction records related to your stay for a set number of years. Basic booking details tied to invoices and official receipts are preserved to comply with local accounting obligations.
Secure deletion procedures for old inquiries
Once the retention period expires, or if you enquired but never completed a booking, we permanently delete all associated emails and digital records. Our deletion process ensures information cannot be recovered or accessed by anyone after removal.
Contacting Our Team
Data protection at our guesthouse is managed personally by the family who runs it, not by a distant corporate department. If you have questions or wish to exercise your rights, we are easy to reach and genuinely happy to help.
Data controller contact details
The data controller for Victoria’s Guesthouse Donsol is based at our physical address in Donsol, Sorsogon, Philippines. For all privacy inquiries, please email [email protected], and our management team will handle your request directly.
Response timeframe for UK data requests
We aim to acknowledge all UK data requests within forty-eight hours and provide a full resolution within one calendar month, in line with UK GDPR expectations. If a request is particularly complex, we will keep you informed of any slight delay.
Privacy at Victoria’s Guesthouse Donsol is not just a legal checkbox but a core part of our family’s hospitality, ensuring you can focus purely on the whale sharks and firefly tours. When you stay with us, you become part of our extended family, and protecting your trust is something we take to heart every single day.